Terms & Conditions
Notices, Terms, and Conditions
ELECTRONIC FUND TRANSFERS
YOUR RIGHTS AND RESPONSIBILITIES
The Electronic Fund Transfers we are capable of handling are indicated below, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference.
BILL PAYER OPTION OF E-ACCESS
This service is absolutely FREE OF CHARGE. All bills are paid by check, you should allow five to seven days delivery time, prior to due date. We are not responsible for lost or misdirected mail. We are not responsible if you type in an incorrect account number on your bill or an incorrect amount to be paid.
e-Access - You may access your account(s) by electronic media through the internet at https://secure.pelicanstatecu.com using your Audio PIN#, Password, and Member Number to perform the following:
- account balance inquires
- account and loan history inquiries
- transfer funds from your savings and checking and line of credit accounts
- make loan payments from your savings, checking, and line of credit accounts
- determine if a particular item has cleared your account
- verify the last date and amount of a payroll/direct deposit
- change your access code (PIN) and/or Password
- download account history to be used as import files in Quicken 2005 or MS Money97
- change the names of your savings or loan accounts
The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on an account. The Credit Union may set other limits on the amount of any transaction, and you will be notified of those limits. The Credit Union may refuse to honor any transaction for which you do not have sufficient available verified funds.
A separate Audio PIN (personal identification number) and Password will be assigned to you. You must use your PIN and Password along with your member number to access your accounts. The access codes issued to you are for your security purposes. Any codes issued to you are confidential and should not be disclosed to third parties or recorded on or with account information. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT Services immediately. Further, you agree that, if the Credit Union is notified that you have included the credit union in the filing of a petition of bankruptcy, the Credit Union may revoke or refuse to grant you access to your account via e-Access. Granting access to your account via the Internet to a non-signer will make you financially liable for all unauthorized access, losses, or misuse of the account, until reported to the Credit Union.
e-Access is available for your convenience 24 hours per day. We reserve the right to deny any member access to their account if we consider it financially prudent and in the best interest of the Credit Union. Service may be interrupted at various times for circumstances within or outside of our control. You understand and agree that in no circumstances will the Credit Union be liable for any problems which occur out of your use or non-use of e-Access. You understand that we provide this service as a courtesy to you as a member.
Direct Deposits - You may make arrangements for certain direct deposits to be accepted into your Checking or Share Savings accounts.
Preauthorized Withdrawals - You may make arrangements to pay certain recurring bills from your Checking or Share Savings accounts.
Pelican 24 ATM Transfers - types of transfers, dollar limitations, and charges - You may access your account(s) by ATM using your ATM card and personal identification number, to:
- make deposits to checking account(s) with an ATM card
- make deposits to share savings account(s) with an ATM card
- get cash withdrawals from checking account(s) with an ATM card, not exceeding $250.00 per day
- get cash withdrawals from share savings account(s) with an ATM card, not exceeding $250.00 per day
- transfer funds from share savings to checking account(s) with an ATM card
- transfer funds from checking to share savings account(s) with an ATM card
- get information about the account balance of your checking accounts with an ATM card
- get information about the account balance of your share savings accounts with an ATM card
There is a charge of $1.00 for each ATM transaction completed at an ATM not owned by us.
There is a charge of $0.50 for each ATM transaction over 4 per month at any ATM owned by us.
Some of these services may not be available at all terminals.
Types of ATM/Debit Card Transactions - You may access your Checking accounts to purchase goods (in person) and pay for services (in person).
CHARGES FOR ELECTRONIC FUND TRANSFERS
We do not charge for direct deposits to any type of account.
We do not charge for preauthorized withdrawals from any type of account.
Except as indicated elsewhere, we do not charge for electronic fund transfers.
RIGHT TO DOCUMENTATION
Terminal Transfers - You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines, point-of-sale terminals, or e-Access.
Direct Deposits - If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at (225) 295-8465 to find out whether or not the deposit has been made. If the only possible transfers to or from your account are direct deposits, you will get a quarterly statement from us.
Periodic Statements - You will get a monthly account statement from us for your Checking accounts.
You will get a monthly account statement from us for your Share Savings accounts, unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.
STOP PAYMENT PROCEDURES AND NOTICE OF VARYING AMOUNTS
Right to Stop Payment and Procedure for Doing So - It you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how:
Call or write us at the telephone number or address listed in this brochure in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you $10.00 for each stop payment order you give.
Notice of Varying Amounts - If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
Liability for Failure to Stop Payment of Preauthorized Transfer - If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If the transfer would go over the credit limit on your overdraft line.
- If the automated teller machine where you are making the transfer does not have enough cash.
- It the terminal or system was not working property and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions we have taken.
- There may be other exceptions stated in our agreement with you.
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
We will disclose information to third parties about your account or the transfers you make:
- where it necessary for completing transfers;
- in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
- in order to comply with government agency or court orders; or
- if you give us written permission.
Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone used your card without your permission.
If you do not tell us within two business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you can lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.
If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this brochure.
Members are expected to commit PIN numbers to memory or keep them separated from their ATM cards. If an ATM Card is stolen or lost with the corresponding PIN number attached to it or written on it, all fraudulent charges will be the liability of the member. Additionally if a member intentionally discloses a PIN number to another individual who later uses this information to conduct fraudulent transactions, all charges will be the liability of the member.
In case of errors or questions about your electronic transfers, call us at the telephone number or write us at the mailing or e-mail addresses listed in this brochure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared.
Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days (20 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this we will re-credit your account within 10 business days (20 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not re-credit your account.
If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
PELICAN STATE CREDIT UNION
P.O. BOX 40088
BATON ROUGE, LOUISIANA 70836-0088
Business Days: Monday through Friday
Excluding Federal Holidays
Phone: (225) 408-6100 or (800) 351-4877
MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST
Click here or call (800) 351-4877 to contact us.
*Please take care when contacting us via email. Email is not a secure method of contact and should not be used to send sensitive information such as your member number, Social Security number, or PIN.