Flood Resources and Relief

Flood Page Graphic

Branch Updates

Pelican's Denham Springs branch is now open! We have opened a full-service branch for our members in Denham Springs. Our drive-thru has been temporarily closed in to create a spacious branch for you to make deposits, open accounts, apply for loans and more while we remodel the branch with state-of-the-art equipment and a brand new look. We are fully-staffed and ready to take care of you!

Our Denham Springs branch is open Monday - Friday from 9 am - 5 pm and Saturday from 9 am - 1 pm. Come out and see us at 145 Rushing Road today!

Check out the temporary branch:

Pelican Member Flood Relief

Pelican is here for our members as we begin rebuilding together. In order to serve our members affected by the flooding in Louisiana, we have activated our Member Relief Plan to provide immediate assistance to those in affected parishes. As your financial family for life, we're here to help you get your home, life and family on the path to recovery.

Please contact a Pelican representative at 1-800-351-4877 if you need assistance with your Pelican account or help financing unexpected expenses due to the flooding in Louisiana.

Free Credit Counseling & Budgeting Assistance

All Pelican State CU members are eligible to meet with the credit union’s Nationally Certified Credit Counselors at no cost. Rebuilding after the flood requires a plan for your finances, and our Credit Counselors are ready to sit down with you to analyze your individual situation and develop a budget and savings plan to help you rebuild.

Complete our online form or call 1-800-351-4877 to schedule a free session with a Pelican Credit Counselor today.

Employee Flood Relief: How You Can Help

Over 40 Pelican team members have lost their homes and vehicles, and our vendors, fellow credit unions and the community members not affected have graciously reached out to us to see what they can do to help. We are extremely grateful for the love and support that has been shown to our Pelican family. Please email marketing@pelicanstatecu.com if you are interested in helping out.

Flood Resources

If you or someone you know is in need of help due to the flooding in Louisiana, we have compiled a list of helpful resources and information for you to reference.

Choosing the Right Contractor

The destruction from a flood can be devastating and impact your life, finances and well-being for months, and in some cases, years after the disaster. During this time, it can be near impossible to sit down and figure out the best way to get your home rebuilt.

How can you choose a contractor after a flood if you’re thinking about everything else going on? Without being prepared, you could end up in a seemingly never-ending battle and debt. Here are some tips from the Pelican team to help you choose the right contractor after a flood.

Helping Children with Post-Disaster Depression

We spoke with Pelican member and child counselor Brittany Hébert on how to approach and work with children who may be experiencing depression after a flood or other disaster. Check out what Brittany recommends.

Buying a Car After a Flood

When you're buying a car after a flood, there's a lot you need to know. If you aren’t careful, you could end up with more problems than you started with. We compiled a huge list of information for your next car purchase.

Budgeting for Rebuilding Your Home

When our homes only have half of their walls, no floors and lots of sheetrock dust, we rebuild! Jessica, our Director of Financial Outreach tells us how to budget for rebuilding your home.

Furnishing Your House on a Budget

Stuck to a budget but need new furniture? Read our recommendations on how you can furnish your house and have that “dream house” look without the “dream house” cost.

Keep Your Identity Safe Post-Flood

Tons of our identifying information was thrown to the curb as demoed and cleaned up our homes. In the midst of the wide-spread disaster, we may have not thought about burning, shredding or even ripping up information with our personal information on it. Unfortunately, all of that information may be out there somewhere sitting in landfill, and we must all work to monitor our accounts and credit report closely and take any preventative measures needed to prevent identity theft.

During time like these, you can put a security freeze on your credit report to restrict lenders from accessing it. The freeze makes it more difficult for people trying to steal your information to open accounts or apply for loans in your name since most lenders pull an individual’s credit report before giving loan approval. A freeze does not affect your credit score, and it is also able to be lifted if you want to apply for credit yourself. If you would like to place a freeze on your credit report, please contact each of the nationwide credit reporting companies:

If you have questions about your credit or would like more information on preventing or dealing with identity theft, our team of Nationally Certified Credit Counselors are here to help! Please call 1-800-351-4877 to speak to a credit counselor or click here to send them a message.

Shelter at Home

Louisiana residents affected by the recent flooding can now apply for Shelter at Home. The program allows affected residents to live at home while continuing to rebuild.

However, the program is not intended to cover the cost of a full home rebuild. The idea of the program is that if a damaged home can be made livable with up to $15,000 in repairs, then the state could send a crew to the property to do the work.The program will only cover minor repair work such as but not limited to basic electrical/plumbing inspections, air conditioning/hot water heater repairs and installing temporary bathroom fixtures. The program also pays for some small kitchen appliances like a mini fridge or microwave.

This program is separate from FEMA and residents can apply for both. Residents who think they may be eligible for the program should call 1-800-927-0216 or register online at shelterathome.la.gov.

Housing Assistance

FEMA has worked with Louisiana leaders to roll out programs to assist those in need of housing. These programs include the Manufacruted Housing Units Program (MHUs), Multi-Family Lease and Repair Program (MFLRP) and the Shelter at Home Program. You can find out how to apply and more on The Advocate's website.

Road Closures

A list of current road closures is available from the Louisiana Department of Transportation and Development. Please click here to see the DOTD’s list of current road closures and traffic in the area. You can also visit BRGov.com for a complete list of road closures in the East Baton Rogue parish.

Mail Service

If you're in a flood affected area, click here for updates from WAFB on where to pick up your mail and when mail service will resume. 

Federal Assistance

A major disaster declaration has been granted to the following parishes: Acadia, Ascension, Avoyelles, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Pointe Coupee, St. Helena, St. Landry, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington, and West Feliciana. Residents and business owners who sustained losses in those parishes can apply for disaster assistance by registering online at http://www.DisasterAssistance.gov or by calling 1-800-621-3362 or 1-800-462-7585 for the hearing and speech-impaired. These numbers will operate from 7 am to 10 pm seven days a week until further notice.

Whether you rent or own your home, own a business, or a small agricultural cooperative located in a declared disaster area, and are the victim of a disaster, you may be eligible for financial assistance from the SBA. Click here for more info. 

For a summary of federal aid available to victims of the flood, please visit FEMA's website

Flood Insurance Claims

If you or someone you know does have flood insurance, please call your insurance company’s flood claim number. Here are some flood claim numbers for major insurance providers:

  • Allstate - (800) 527-2634 or (866) 747-1603
  • American Bankers / Assurant - (800) 225-2467
  • Bankers Insurance Group - (800) 627-0000 ext 4704
  • Louisiana Farm Bureau - (866) 275-7322
  • Liberty Mutual - (800) 225-2467
  • State Farm - (800) 782-8332
  • Centauri/Imperial/National General/Maison/QBE - (877) 486-7736

Additional Loss Reporting for Livingston Parish

Livingston Parish President Layton Ricks and the Livingston Parish Office of Homeland Security and Emergency Preparedness are requesting that Livingston Parish residents report all property damage and losses to the Emergency Operations Hotline at (225) 686-3996 or via email at EOC@lpgov.com. For more information on the property damage request forms, please see the press release on WBRZ's website.

Tax Relief for Flood Victims

If you live in an area affected by flooding, you may qualify for tax relief from the Internal Revenue Service. Visit the IRS's website for details.

Waste Service Updates

Ascension Parish & Sorrento: Customers who lost their garbage or recycling carts should report it to Republic at 800-222-3903 to a replacement delivered. Sorrento residents should call 225-675-5337 when Town Hall reopens. 

Baker: Residents who lost their garbage or recycling carts should report it to the City Hall at 225-778-0300 to have a replacement delivered. 

East Baton Rouge Parish: Residents who lost their garbage cart should report it to the 311 Call Center to have it replaced.

Volunteering and Donations

For those looking to volunteer, caring hands are needed. You can register to volunteer at redcross.org/louisiana, and then click on Volunteer on the right side. You can also visit volunteerlouisiana.gov for more information on helping with cleanup and recovery post-flooding.

The United Way of Southeast Louisiana is accepting donations to assist those affected by the floods. If you are in need of services, you should dial 2-1-1. If you would like to make a donation to directly impact flood relief, please visit www.unitedwaysela.org/flood. All check donations should be made payable to United Way of Southeast Louisiana. Write “Flood Relief” in the memo line and mail the checks to:

United Way of Southeast Louisiana
ATTN: Flood Relief
2515 Canal Street
New Orleans, LA 70119

You can also donate by going to give.salvationarmyusa.org/gulf_coast_floods. This page has information on how to donate by phone and mail.