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Welcome to the family, Firestone Lake Charles FCU!

On Tuesday, June 1, 2021, Firestone members officially became members of Pelican State Credit Union. If you have any questions about your account, you can text us at 1-844-916-1956. 

All Firestone members have and will continue to receive detailed information about the merger. We've created a handy guide that you can access here.

Below we’ve listed highlights from the guide along with resources that will help you make a smooth transition to Pelican.


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Branch Access Updates

Will the Sulphur branch remain open?

Yes! The lobby and drive thru will be open Monday - Friday from 9 am - 5 pm. An ATM will be installed at the Sulphur branch in summer of 2021!

What other branches have I gained access to?

As a Pelican member, you now have access to our conveniently located Lake Charles branch at 2231 Oak Park Boulevard. The lobby and drive thru are open Monday – Friday from 9 am – 5 pm. There is also an ATM at this location that will be available for you to use!

You have also gained access to free use of our 25 ATM and 18 physical branch locations across Louisiana! Pelican is also part of the Dolphin ATM Network, and you can access your Pelican account for FREE at Dolphin ATMs across the country. Visit dolphindebit.com/our-network to find one near you.

Pelican is a part of the CO-OP Shared BranchTM network. No matter where Pelican members travel, they can access their account at one of over 5,500 credit union branches nationwide. Visit co-opsharedbranch.org or text a ZIP Code to 91989 to find a location near you.

We have many additional ways for you to access your account including online and mobile banking and contacting our MyBranch team through website chat, calling 1-800-351-4877, or texting 1-844-916-1956.


Account Number and Direct Deposit Changes

Has my member number changed?

Yes. However, we have modified the main/primary account holder’s existing Firestone member number by adding 346 and zeros to the beginning of it to equal 10 digits. This new member number became active on Tuesday, June 1, 2021.

All members have received a personalized switch kit containing their new member number and updated account numbers for checking and savings accounts.

The kit helps you easily move payments, direct deposit, and more over to Pelican. This switch kit will include a worksheet to help you organize your updated account information, information on updating direct deposits, and a helpful checklist to ensure you don't miss important automated transactions from your Firestone account!

Can I continue to use my Firestone Lake Charles FCU checks?

As of June 1, 2021, all Firestone checks are invalid. Members were mailed new Pelican checks, and began receiving them on May 24, 2021. These new Pelican checks officially activated and can be used as of June 1, 2021. Any leftover Firestone checks should be securely destroyed or brought to your nearest branch to ensure proper disposal.

What happens to accounts with multiple signers?
 
As of Tuesday, June 1, 2021, anyone who has signed your account’s signature card is authorized and deemed as a joint owner of every savings and checking tied to your membership except for IRAs. As a joint owner, they may perform account transactions and instruct us on other deposit account matters tied to your member number. If you would like to make changes to your membership, please contact us.
 
What happens to accounts with beneficiaries?
 
As of Tuesday, June 1, 2021, your account beneficiaries are no longer valid. In order to set up beneficiaries on your account, please visit a Pelican location near you or contact a Pelican team member.

Savings Accounts and Loan Payment Information

What happens to my Firestone savings account?

All Firestone savings accounts have been transferred to a coordinating Pelican savings account type as of Tuesday, June 1, 2021. Please see the Truth in Savings Disclosure that was mailed to you or visit pelicanstatecu.com/rates for savings account details and current dividend rates.

What happens to the accounts I have with my kids?

Savings accounts for members 17 and under have converted to a Team Pelican youth savings account. This savings account pays quarterly dividends on the entire balance in the account and $1 for each highest attainable grade on their report cards.

Team Pelican members aged 13-17 are also eligible to add a teen checking account to their membership with their parent as a signer.

Plus, each year, Pelican grants college scholarship awards to graduating high school seniors in each of our branch parishes—including Calcasieu!

What happened to my Firestone loan?

As of Tuesday, June 1, 2021, your Firestone loan has been transferred to Pelican. Your original loan contract will be honored, and you will pay Pelican throughout the remaining life of your loan. There will be no changes to your payment, rate, or term! If your secured loan has a title, such as a vehicle loan, the title will now be physically or electronically stored at Pelican.
 
How can I pay my loan once it transfers to Pelican?
 
Only automatic loan payments being made from a Firestone account can still be made. All other payment methods will need to be updated. As of Tuesday, June 1, 2021, you can pay your loans in-branch or through these methods:
  • ACH – Set up a recurring loan payment from any account at Pelican or another financial institution, and your payment will be automatically processed each month.
  • Cash – Cash and check payments are accepted at Pelican branches and CO-OP Shared Branch locations. Please do not send cash payments in the mail.
  • Mobile Deposit – Download the free PelicanMobile app to your device. Upload a picture of a check, deposit the payment to your account, and transfer it to your loan–all from your smartphone!
  • Transfer – Log into our free online banking program or our free app and transfer funds from your Pelican savings or checking account to make your loan payment.
  • Online Payment Center – Use our online Payment Center to securely make payments to your Pelican loan using an account or debit card from another financial institution. Visit pelicanstatecu.com/paymentcenter or download our app to access it

Important Credit Report Updates

Pelican notified Equifax, Experian, and Transunion that all Firestone loans were being transferred to Pelican due to a merger. For the month of May, this caused your Firestone loan to appear on your credit report as “Transferred” or “Sold,” with a zero balance.

On June 1, 2021, Pelican reported your loan to the credit bureaus under Pelican State Credit Union. A new tradeline appeared from Pelican State Credit Union with the original loan date, your balance as of May 31, 2021, and your payment history with Pelican. You will see this new tradeline reflect on credit report Equifax, Experian, and Transunion within the first week of July. Equifax confirmed that this should not affect your credit score.


Checking Account and Debit Card Information

What happened to my Firestone checking account?

Your Firestone checking account was automatically transferred to a Pelican checking account. Please begin using your Pelican checking account(s) as of Tuesday, June 1, 2021.
 
Your primary checking account has been converted to a Kasasa Cash Back® checking. If you have a second checking account, it has been converted to a Kasasa Cash® checking.
 
When can I start using my Pelican debit card?
 
As of Tuesday, June 1, 2021, you can start using your Pelican card. Don’t forget to update your recurring payments with your new card information!
 
Will I receive overdraft coverage with Pelican?
 
You will automatically be enrolled in Standard Overdraft Privilege coverage 60 days after the merge.
 
Once the merge is complete, you can also add any of Pelican State CU’s additional overdraft protection options, such as adding a link to another Pelican deposit account, to your checking account.
 
For more details on extended coverage, other protection options, fees, and limits, please visit our webpage.
 
Overdraft Privilege is a non-contractual service, provided by Pelican, which allows an account to go negative in order to pay an item. This allows you to overdraw your account up to a disclosed limit for a fee in order to pay a transaction. A fee of $30 is imposed for overdrafts created by checks, ACH, point-of-sale, or by other electronic means.
 
Overdraft Protection is a contractual agreement, offered by Pelican, which transfers funds from another source in order to pay an item to prevent or protect an account from becoming overdrawn.

Online & Mobile Banking Updates and Enrollment

When can I enroll in online and mobile banking through Pelican?

As of Tuesday, June 1, 2021, you can enroll to receive full access to Pelican’s online banking platform ([email protected]) and mobile banking app (PelicanMobile).

You must enroll to receive a new username and password to access your Pelican account. To enroll, follow the instructions below or chat with us here on our website.

What information do I need to enroll?

  • Member Number – Find your new member number starting with 346 in the information that was mailed to you
  • SSN of Primary Account Holder
  • Last Name of Primary Account Holder
  • Date of Birth of Primary Account Holder

How do I enroll in [email protected] online banking?

Step 1    Click here!

Step 2    Read the Online Banking Agreement and select I Agree if you agree to move forward. 

Step 3    Follow the steps listed to complete enrollment and log in to access your account!


How do I enroll in the PelicanMobile app?

Step 1    Click a button below to go to your device’s app store to download PelicanMobile.

Step 2    Once the app is downloaded, open it and tap Enroll Now.

Step 3    Follow the steps listed to complete enrollment and log in to access your account!

Google Play Store


Digital Services Guides


Benefits of Membership

The merger guide being mailed to you provides you with information on all of your new accounts, and here on our website you can find out even more. Please explore and reach out to us by phone, text, or chat if you have any questions at all.

VIEW PELICAN MEMBERSHIP BENEFITS