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Protecting and Helping You Through Coronavirus (COVID-19)

Pelican State Credit Union has been, and always will be, a credit union where its members and team members' health and safety are at the forefront of what we do.

We will continue to take all actions necessary to ensure the safety of our members and team members.

Our branch lobbies are currently open by appointment only. Team members in our drive-thrus are able to help you with all of your financial needs, as usual. Click here for a list of our branch locations.

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Lobby Appointments

Due to the recent spike in positive COVID-19 cases, all of our branch lobbies will temporarily be open by appointment only. For a full list of locations, statuses, and how to schedule your appointment, click here.

Here’s what you need to know before your appointment:

  • Members will be encouraged to park and wait inside their vehicles for a branch team member to inform them that the appointment can begin.
  • Only members whose names are listed on the current or future account (primary and joint) may to enter the branch for the reason of the appointment.
  • All members and Pelican team members are required to wear masks when inside the branch. Disposable masks will be provided to members who do not have a mask.
  • At this time, members are still encouraged to make teller transactions, such as check deposits and cash withdrawals, at the drive-thru.

Looking for Your Stimulus Payment?

The Internal Revenue Service and the Treasury Department have begun the process of delivering a second round of Economic Impact Payments to millions of Americans who received the first round of payments earlier this year.
Do I need to do anything?
The IRS emphasizes that there is no action required by eligible individuals to receive this second payment.

Does Pelican know when I will receive my stimulus payment?
In short, no. The IRS reminds taxpayers that the payments are automatic, and they should not contact their financial institutions or the IRS with payment timing questions. Click the link below to visit the IRS website to check your payment status.

You will need your SSN, date of birth, and last known address with the IRS.

I checked my payment status on the IRS website and it says "Payment Status #2 - Not Available." What does this mean?
According to the IRS, if you saw this status on or after January 5, 2021, you will not receive a second Economic Impact Payment. You will need to claim the Recovery Rebate Credit on your 2020 Tax Return in order to receive your funds. The IRS also recommends that you file your 2020 tax return electronically to get your payment as quickly as possible. Click here for more information.

Does Pelican manually distribute or hold these deposits for any reason?
Pelican does NOT typically place holds on goverment-issued stimulus payments—the vast majority of payments are available to members automatically. However, there are some cases where the information sent from the IRS doesn't quite match the information we have on file. In these cases, our team does take the time to manually review the deposit before the funds are available. This is for your protection to ensure that the funds are deposited to the right account.

What if I haven't received my stimulus payment yet? 
If you did not have current direct deposit information on file with the IRS, you will be issued a paper check. These were issued on December 30, 2020, with a cash/pay date of Wednesday, January 6, 2021. These checks may take up to 3-4 weeks to arrive.
If you do not receive your stimulus payment by Friday, January 15, 2021, you will need to claim all or part of the missing amount by filing a 2020 tax return in 2021. Look for the Recovery Rebate Credit on the 2020 Form 1040 or Form 1040-SR.

How will I receive my payment?
As with the first round of payments under the CARES Act, most recipients will receive these payments by direct deposit. For Social Security and other beneficiaries who received the first round of payments via Direct Express, they will receive this second payment the same way.
Click here to visit the to find answers to questions about eligibility, payment amount, what to expect, when to expect it, and more.

Can I keep up with my payment in real-time?
Download the Pelican app today to check your account anywhere. Checks are automatically posted throughout the day. We recommend checking your account for payments anytime after 6:30 am, 10:00 am, 2:30 pm, and midnight. Plus, if you set up alerts, you'll know exactly when your payment arrives!
Our Nationally Certified Credit Counselors have complied a list of tips to consider as we all assess our current situations. Click here to learn how to make the most of your stimulus payment.

I don’t remember which account number I provided to the IRS. How can I get this information?
You can find this information on your 2019 tax return. If you have not yet filed for 2019, they will use the information from your 2018 tax return.

What happens if my account is closed or I switched to a different bank/credit union since the last payment?
The IRS will attempt to use the account on file to make the deposit. If it is closed, the payment will be returned and the IRS will issue a paper check or debit card based on the name and address from your most recent tax return.

What happens if I still have an account with Pelican but it is not the same account number as the one I provided to the IRS?
The payment will not post initially but we will attempt to locate your new account with the information provided. If we are not able to locate your new account, the payment will be returned to the IRS and they will issue a paper check or debit card based on the name and address on your most recent tax return.

What if I came to Pelican from the First Castle merger?
Your payment will come to us from the IRS and we will manually locate your new account and post the funds there. However, all other scenarios listed here will still apply. For example, if your account was brought over from First Castle but you have since closed it, it will not post.

TIP FOR FIRST CASTLE MEMBERS – Please be sure to provide your new Pelican account number when you file your 2020 taxes in 2021.

What if my Pelican membership is completely closed and I have no more accounts with the credit union?
In this case, the deposit will not post and will be returned to the IRS. Again, the IRS will issue a paper check or debit card based on the name and address of your most recent tax return.

What happens if my Pelican account is charged off?
If your account is charged off, frozen, or negative, the payment may go toward covering the amount you owe to Pelican.

What We’re Doing to Protect You

We are constantly prepared to help our members even when times get tough. If you have any questions about account access or need anything at all, please reach out to us. We're always happy to help.

Practicing and Encouraging Social Distancing
We have put preventative measures in place to limit travel and conferences for our staff and members’ safety. We have also implemented temporary policies to limit interactions in our branches and are encouraging all members to use electronic services such as online banking, our mobile app, telephone, email, and chat to conduct financial business.

Ensuring Access to Funds
As always, Pelican ensures that you will have continuous access to your account and your money when you need it. As we do for all major events such as floods or hurricanes, we have taken extra steps to make sure cash and our ATMs are readily available for you to access. Our team has plans at the ready that allow us to continue being there for you without interruption no matter what life throws our way.

Enhanced Cleaning Procedures
We are taking multiple steps to minimize health risks to our team, our members, and our communities, including enhanced cleaning procedures in our credit union branches by our cleaning contractors as well as each of our team members.

How to Access Your Account

Mobile Banking
Access your Pelican account online through [email protected] or on your mobile device through our PelicanMobile app for iOS and Android devices. Deposit checks, make transfers, pay bills, apply for loans, and more without stepping foot in a branch. You can log into both with your Pelican online banking username and password. If you don't have a login, enroll online today or give us a call at 1-800-351-4877. We'll walk you through it!

We have a team of MyBranch representatives ready to help you any way that they can by phone! Call us at 1-800-351-4877 Monday - Friday, from 8:00 am - 5:00 pm.

Online Chat
Pelican’s online chat is available daily from 7 am – 5 pm. Click (or tap if you’re on mobile) the pink button on the side of your screen to get started. Click here for a list of everything you can do through online chat.

Stop by an ATM
Pelican is part of the Dolphin ATM Network. You can access your Pelican account for FREE at any Dolphin ATM. Click here to find one near you. Plus, we have over 20 Pelican ATMs across the state for you to access your account!

Is My Money Safe Right Now?

The short answer is: ABSOLUTELY!

When things are uncertain and unknown, it’s important that we remain calm and understand that even in times like these, your money is safe, secure, and most importantly insured at Pelican.

Your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is absolutely no risk keeping your money in your account, but there are several risks to holding cash.

Additional information on NCUA share insurance coverage for consumers is available at

You can also use NCUA’s Share Insurance Estimator to calculate the amount of insured funds at any federally insured credit union. The estimator also includes an extensive Glossary of Terms and Frequently Asked Questions.

Don’t get caught up in the fear of rumors, relax and know your savings are insured at Pelican State Credit Union up to $250,000 per individual depositor.

Protecting Yourself from Scams

Unfortunately, scammers and cyber criminals see times of crisis as an opportunity to steal from you—don’t fall victim to their tricks!

When in doubt, trust your gut. If something feels off or seems too good to be true, it’s better to be safe than sorry. In particular, watch out for these known scams:

Imposter Scams
Scammers will likely pretend to be someone they’re not in an attempt to solicit donations, steal personal information, or distribute malware by impersonating government agencies such as Centers for Disease Control and Prevention, international organizations like the World Health Organization, or healthcare organizations like your insurance company.

Investment Scams
Investors should be wary of scams related to COVID-19. For example, investment promotions may falsely claim that the products or services of publicly traded companies can prevent, detect, or cure coronavirus.

Product Scams
Be aware of companies selling products that claim to prevent, detect, or cure coronavirus—these claims are false.

As a reminder, Pelican will never call you and ask for your personal information. For more information about protecting your assets and personal information, click here. For additional information on coronavirus-related scams, visit

How to Report Scams: 

Experiencing Financial Hardship?

Contact Us
If you have been negatively impacted by illness due to coronavirus or your employment and/or your wages have discontinued, please click here to request that we contact you and work together to find a solution.

Unemployment Insurance
The Louisiana Workforce Commission has released new guidelines that make unemployment insurance more flexible and accessible. You may qualify for unemployment even if you are still employed. Click here for more information on how to apply.

Business Owners
Our Business Services team is here and will continue to service all of your financial needs.

  • Paycheck Protection Program (PPP): Pelican has partnered with the best-in-class Paycheck Protection Program (PPP) loan originators and servicers to provide you with the resources you need to keep your employees and business moving forward. ACAP & The Loan Source are experts in securing PPP loan funding fast, while making the forgiveness process seamless. Create an account today to be immediately notified when the Small Business Administration’s new PPP application is available. By registering now, you’re one step closer to your next PPP loan. Get Started Now
  • SBA Loans: The U.S. Small Business Administration (SBA) is providing assistance to business owners in designated disaster zones. Louisiana has been designated as one of these disaster zones. Please visit SBA's website for updates on low-interest loan availability in Louisiana. The Louisiana Declaration number is LA-00101.
  • LED Resources: Louisiana Economic Development is working to safeguard Louisiana businesses and has gathered helpful links from all across the web to help. You can stay up-to-date on state-issued orders and proclamations, find resources available to you from the SBA, US Chamber of Commerce, the CDC, the USDA, and more, and even break down resources by region using the interactive map. You can also sign up to receive COVID-19 updates via email.
  • Louisiana Association of Chamber of Commerce Directory: Local Chambers of Commerce across the state are providing information and other resources to business owners. Use this directory to find your local Chamber. 


Online Financial Planning Workshops

Louisiana Jump$tart, the City of Baton Rouge, and other community partners hosted a series of free online workshops concerning the COVID-19 crisis and related financial matters in April. 
Pelican State Credit Union’s Director of Financial Outreach Jessica Sharon along with other industry experts led helpful discussions for you, your team, and your family.
To view the webinar recordings, please visit   

Thinking of extra ways you can manage your money during these uncertain times? Check out our post on Pelican State of Mind.

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Thinking of extra ways you can manage your money during these uncertain times? Check out our post on Pelican State of Mind.

As your financial family for life, we're here to help. Please don’t hesitate to reach out to us by any of the methods above or through our Facebook page if you need any assistance at all.