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Protecting and Helping You Through Coronavirus (COVID-19)

Pelican State Credit Union has been, and always will be, a credit union where its members and team members' health and safety are at the forefront of what we do.

As the state continues its phasing of opening back up, we are prepared to be there for our members and our team.


Most of our branches are open by appointment only. Plus, team members in our drive-thrus are able to help you with all of your financial business, as usual. Click here for appointment information.


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Branch Updates and Procedures

All Pelican ATMs and drive-thrus remain open at this time. Lobby access is available by appointment only.

Temporarily Closed:
Currently open with drive-thru and/or lobby appointment access:

Our branches with drive-thrus are able to help you with all of the following business through the drive-thru:

    • Become a member
    • Open savings and checking accounts
    • Make withdrawals, transfers, and deposits
    • Make loan payments
    • Get account statements and check balances
    • Pick up your instantly printed debit or credit card
    • Apply for loans and credit cards
    • Sign or submit loan documents and complete loan closings
    • Reset your password or set-up online and mobile banking
    • Get information about your accounts and loans, including routing and account numbers
    • Schedule a phone appointment with a credit counselor
    • Order checks and obtain cashier checks
    • Renew and apply for Bridge Loans (payday loan alternative)
    • Set up direct deposit, online bill pay, and automatic payments
    • Skip your qualifying loan payment with Skip-A-Pay

Many of these actions can also be performed using the account access options below.

Lobby Appointments

Beginning Monday, June 8, all Pelican branches will be taking lobby appointments except for our Conway and Jackson branches.

All open branches will be taking appointments Monday-Friday during business hours for loan applications, loan closings, and account openings. Our Pineville, St. Landry, and Monroe branch locations will also be taking appointments for teller transactions.

Here’s what you need to know:

  • Each branch will have a tent or table set up outside the front of the branch to assist you with your lobby appointment.
  • Prior to entering the branch for their appointment, all members will be asked to provide identification to a Pelican team member for account verification.
  • Temperature checks will be conducted, and all members and Pelican team members’ temperature must be below 100.4 degrees to enter the branch.
  • Members will be encouraged to park and wait inside their vehicles for a branch team member to inform them that the appointment can begin.
  • Only members whose names are listed on the current or future account (primary and joint) may to enter the branch for the reason of the appointment.
  • All members and Pelican team members are required to wear masks when inside the branch. Disposable masks will be provided to members who do not have a mask.
  • At this time, members are still encouraged to make teller transactions at the drive-thru.

To call and set a lobby appointment for your local Pelican branch, call:

  • Alexandria: 318-442-4772
  • Baton Rouge at Mid-City: 225-418-6313
  • Denham Springs: 225-791-5393
  • Hammond: 985-348-6172
  • Lafayette at St. Jules: 337-261-1151
  • Lake Charles: 337-474-2040
  • Monroe: 318-410-4333
  • Opelousas at OGH: 337-948-3238
  • Opelousas at St. Landry: 225-418-3008
  • Pineville: 318-449-3553
  • Prairieville: 225-418-6315
  • Zachary: 225-658-5377

What We’re Doing to Protect You

We are constantly prepared to help our members even when times get tough. If you have any questions about account access or need anything at all, please reach out to us. We're always happy to help.

Practicing and Encouraging Social Distancing
We have put preventative measures in place to limit travel and conferences for our staff and members’ safety. We have also implemented temporary policies to limit interactions in our branches and are encouraging all members to use electronic services such as online banking, our mobile app, telephone, email, and chat to conduct financial business.

Ensuring Access to Funds
As always, Pelican ensures that you will have continuous access to your account and your money when you need it. As we do for all major events such as floods or hurricanes, we have taken extra steps to make sure cash and our ATMs are readily available for you to access. Our team has plans at the ready that allow us to continue being there for you without interruption no matter what life throws our way.

Enhanced Cleaning Procedures
We are taking multiple steps to minimize health risks to our team, our members, and our communities, including enhanced cleaning procedures in our credit union branches by our cleaning contractors as well as each of our team members.


How to Access Your Account

Mobile Banking
Access your Pelican account online through [email protected] or on your mobile device through our PelicanMobile app for iOS and Android devices. Deposit checks, make transfers, pay bills, apply for loans, and more without stepping foot in a branch. You can log into both with your Pelican online banking username and password. If you don't have a login, enroll online today or give us a call at 1-800-351-4877. We'll walk you through it!

Phone
We have a team of MyBranch representatives ready to help you any way that they can by phone! Call us at 1-800-351-4877 Monday - Friday, from 7:00 am - 6:00 pm.

Online Chat
Pelican’s online chat is available daily from 7 am – 5 pm. Click (or tap if you’re on mobile) the pink button on the side of your screen to get started. Click here for a list of everything you can do through online chat.

Stop by an ATM
Pelican is part of the Dolphin ATM Network. You can access your Pelican account for FREE at any Dolphin ATM. Click here to find one near you. Plus, we have over 20 Pelican ATMs across the state for you to access your account!


Is My Money Safe Right Now?

The short answer is: ABSOLUTELY!

When things are uncertain and unknown, it’s important that we remain calm and understand that even in times like these, your money is safe, secure, and most importantly insured at Pelican.

Your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is absolutely no risk keeping your money in your account, but there are several risks to holding cash.

Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

You can also use NCUA’s Share Insurance Estimator to calculate the amount of insured funds at any federally insured credit union. The estimator also includes an extensive Glossary of Terms and Frequently Asked Questions.

Don’t get caught up in the fear of rumors, relax and know your savings are insured at Pelican State Credit Union up to $250,000 per individual depositor.


Protecting Yourself from Scams

Unfortunately, scammers and cyber criminals see times of crisis as an opportunity to steal from you—don’t fall victim to their tricks!

When in doubt, trust your gut. If something feels off or seems too good to be true, it’s better to be safe than sorry. In particular, watch out for these known scams:

Imposter Scams
Scammers will likely pretend to be someone they’re not in an attempt to solicit donations, steal personal information, or distribute malware by impersonating government agencies such as Centers for Disease Control and Prevention, international organizations like the World Health Organization, or healthcare organizations like your insurance company.

Investment Scams
Investors should be wary of scams related to COVID-19. For example, investment promotions may falsely claim that the products or services of publicly traded companies can prevent, detect, or cure coronavirus.

Product Scams
Be aware of companies selling products that claim to prevent, detect, or cure coronavirus—these claims are false.

As a reminder, Pelican will never call you and ask for your personal information. For more information about protecting your assets and personal information, click here. For additional information on coronavirus-related scams, visit https://www.ftc.gov/coronavirus/ftc-in-action.

How to Report Scams: 


Experiencing Financial Hardship?

Contact Us
If you have been negatively impacted by illness due to coronavirus or your employment and/or your wages have discontinued, please click here to request that we contact you and work together to find a solution.

Unemployment Insurance
The Louisiana Workforce Commission has released new guidelines that make unemployment insurance more flexible and accessible. You may qualify for unemployment even if you are still employed. Click here for more information on how to apply.

Business Owners
Our Business Services team is here and will continue to service all of your financial needs.

  • SBA Loans: The U.S. Small Business Administration (SBA) is providing assistance to business owners in designated disaster zones. Louisiana has been designated as one of these disaster zones. Please visit SBA's website for updates on low-interest loan availability in Louisiana. The Louisiana Declaration number is LA-00101.
  • LED Resources: Louisiana Economic Development is working to safeguard Louisiana businesses and has gathered helpful links from all across the web to help. You can stay up-to-date on state-issued orders and proclamations, find resources available to you from the SBA, US Chamber of Commerce, the CDC, the USDA, and more, and even break down resources by region using the interactive map. You can also sign up to receive COVID-19 updates via email.
  • Louisiana Association of Chamber of Commerce Directory: Local Chambers of Commerce across the state are providing information and other resources to business owners. Use this directory to find your local Chamber. 

Stimulus Payments & Taxes

Has my stimulus payment already arrived?
You can check credits to your account on your smart device through the PelicanMobile app or on your desktop via [email protected] online banking.

When will my stimulus payment arrive?
Click here to visit the IRS’s Economic Impact Payments Information Center to find answers to questions about eligibility, payment amount, what to expect, when to expect it, and more.

You can also enter or update your information, confirm your payment type, and check your payment’s status by clicking here.  

Does Pelican know when my stimulus payment will arrive?
In short, no. Stimulus payments are managed by the Federal Government and disbursed by the IRS. Financial institutions have no information about when certain individuals will receive their payment.

When is the tax deadline?
The deadlines to pay and file federal income taxes have been moved from April 15, 2020, to Wednesday, July 15, 2020. 

Please be advised that this extension also applies to IRA and HSA contributions for 2019. To read the full release from the Internal Revenue Service, click here.

For more information, visit www.irs.gov


Online Financial Planning Workshops

Louisiana Jump$tart, the City of Baton Rouge, and other community partners hosted a series of free online workshops concerning the COVID-19 crisis and related financial matters in April. 
 
Pelican State Credit Union’s Director of Financial Outreach Jessica Sharon along with other industry experts led helpful discussions for you, your team, and your family.
 
To view the webinar recordings, please visit brla.gov/covidworkshop.   

Thinking of extra ways you can manage your money during these uncertain times? Check out our post on Pelican State of Mind.

Read Now >

Thinking of extra ways you can manage your money during these uncertain times? Check out our post on Pelican State of Mind.


As your financial family for life, we're here to help. Please don’t hesitate to reach out to us by any of the methods above or through our Facebook page if you need any assistance at all.