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Welcome to the family, First Castle Federal Credit Union!

First Castle members are officially members of Pelican State Credit Union and can now access your accounts at Pelican. If you have any questions about your account, you can text us at 1-844-916-1956. 

All First Castle members were mailed detailed information and disclosures about the merger. Click here to see a standard copy of the mailing.

Below we’ve listed highlights from the guide along with resources that will help you make a smooth transition to Pelican.


Questions about your credit card? Click here!


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Branch Access Updates

ATMs: Access to the ATMs at the Covington, Slidell, and Corps of Engineers branches is available.

Covington Branch: The lobby is open Monday - Friday from 9 am - 5 pm. The drive thru is open Monday – Friday from 9 am – 5 pm and Saturday from 9 am – 1 pm. 

Slidell: The lobby and drive thru are open Monday – Friday from 9 am – 5 pm. 

New Orleans at Corps of Engineers: The branch is open every Tuesday and Thursday from 9 am – 3:30 pm.

We have many additional ways for you to access your account including online and mobile banking and contacting our MyBranch team through website chat, by calling 1-800-351-4877, or texting 1-844-916-1956.


Account Number and Direct Deposit Changes

To ease your account transition, we have maintained your existing First Castle account number and simply added 345 and zeros to the beginning of your existing account number to equal 10 digits.

How do I find my new account number(s)?

To access your new account number (member number) along with your full primary savings and checking account numbers (MICR numbers) please refer to the merger guide mailed to you. 

  • MEMBER NUMBER: Your account number called your member number will be needed to set-up online banking and mobile banking along with using a CO-OP Shared Branch.
  • MICR NUMBERS: Your 13-digit savings and checking account numbers called your MICR numbers will be needed along with Pelican's routing number (265473485) to make electronic payments (also called online or ACH payments) and set-up your direct deposits.

Will this affect my direct deposit and recurring payments?

Yes, please update the account information tied to your direct deposit and recurring payments as soon as possible. Use your new 13-digit account numbers along with Pelican’s routing number (265473485) to update your direct deposit information with your employer along with any ACH or recurring payments.

Can I continue to use my First Castle FCU checks?

Yes, you can continue to use your current First Castle FCU checks until Sunday, November 1, 2020. If you would like to order Pelican checks, click here.


Credit Card Resources

First Castle members with a First Castle FCU Credit Card will receive a new Pelican State CU Credit Card and details including new payment due date and minimum payment information in the mail by October.

On Monday, November 2, 2020, First Castle FCU Credit Cards will be deactivated. Your card will no longer work at that time. Please prepare to not use either credit card on Monday, November 2, 2020.

The new Pelican State CU Credit Card replaces your First Castle FCU Credit Card. The new Pelican State CU credit card will work on Tuesday, November 3, 2020.

When you activiate your new card, it will give you the option to set up a custom PIN. Please follow the activation instructions on your new card.

Until the switch to your new Pelican State CU Credit Card in November, to access your First Castle FCU Credit Card:

  • Click here to access your VISA Credit Card account, view statements, and make payments online.
  • To activate a new VISA Credit Card and create a PIN, please call 1-877-311-1512.
  • For Credit Card Customer Service, please call 1-877-848-5092.
  • For lost or stolen cards after hours, please call 877-848-5092, option 2.

Kasasa Qualification Updates

Complete the simple tasks below in your Kasasa checking accounts each month to earn your rewards:

  • Be enrolled and log into Pelican State CU online or mobile banking. You must re-enroll with Pelican.
  • Be enrolled and receive FREE eStatements through online or mobile banking. You must re-enroll with Pelican.
  • Have at least 15 debit card purchases post and settle
  • Have at least 1 direct deposit, online bill payment, or automatic payment (ACH) post and settle

Qualification Cycle Changes

Your Kasasa qualification cycle has changed. Pelican State CU’s qualification period (or cycle) is defined as a period beginning on the last day of the prior calendar month and ending on the next-to-last day of the calendar month. Click here for more qualification cycle details.


Loan Payment Information

All First Castle loans have been transferred to Pelican. Members will continue to pay Pelican throughout the remaining life of the loans. Plus, there were no changes made to payment amounts, payment due dates, rates, or terms!

Important Credit Report Updates

First Castle notified Equifax, Experian, and Transunion that all First Castle loans were being transferred to Pelican due to a merger. This will cause your First Castle loan to appear on your credit report as “Transferred” or “Sold”, with a zero balance for the month of August.

On September 1, 2020, Pelican will report your loan to the credit bureaus under Pelican State Credit Union. At that time, a new tradeline will appear from Pelican State Credit Union with the original loan date, your current balance as of August 31, 2020, and your payment history with Pelican. Equifax confirmed that this should not affect your credit score.

Pelican Loan Payment Options

Automatic payments that were being made from a First Castle account to a First Castle loan will continue. All other payments methods will need to be updated. You can set up automatic payments or pay your loan through any of these methods:

  • In-Person – Cash and check payments are accepted at Pelican branches and Shared Branch locations. Click here to find one near you. 
  • Mobile DepositDownload the free PelicanMobile app to your device. Upload a picture of a check, deposit the payment to your account, and transfer it to your loan–all from your smartphone!
  • Mail – You can mail checks to Pelican State CU at P.O. Box 40088, Baton Rouge, LA 70835.
  • TransferLog into our free online banking program, [email protected], or our free app, PelicanMobile, and transfer funds from your Pelican savings or checking account to make your loan payment
  • Payment Center – You can use our online Payment Center to securely make payments to your Pelican loan using an account or debit card from another financial institution. Visit pelicanstatecu.com/paymentcenter or download the PelicanMobile app to access the payment center.
  • Phone - You can also call us at 1-800-351-4877 during business hours to make a payment by phone.

Online & Mobile Banking Enrollment

You can now enroll to receive full access to Pelican’s online banking platform ([email protected]) and mobile banking app (PelicanMobile).

You must enroll to receive a new username and password to access your Pelican account. To enroll, follow the instructions below or chat with us here on our website.

What information do I need to enroll?

  • Member Number – Find your new member number starting with 345 in the merger guide that was mailed to you
  • SSN of Primary Account Holder
  • Last Name of Primary Account Holder
  • Date of Birth of Primary Account Holder

How do I enroll in [email protected] online banking?

Step 1    Click here!

Step 2    Read the Online Banking Agreement and select I Agree if you agree to move forward. 

Step 3    Follow the steps listed to complete enrollment and log in to access your account!


How do I enroll in the PelicanMobile app?

Step 1    Click a button below to go to your device’s app store to download PelicanMobile.

Step 2    Once the app is downloaded, open it and tap Enroll Now.

Step 3    Follow the steps listed to complete enrollment and log in to access your account!


Digital Services Guides


Locations

First Castle’s branches in Covington, Slidell, and the Corps of Engineers will remain open and begin operating as Pelican!

Pelican is also part of the CO-OP Shared Branch and Dolphin ATM Networks giving you FREE account access as thousands of branches and ATMs nations wide.

VIEW ALL LOCATIONS


Benefits of Membership

The merger guide mailed to you provided you with information on all of your new accounts, and here on our website you can find out even more. Please explore and reach out to us by phone, text, or chat if you have any questions at all.

VIEW PELICAN MEMBERSHIP BENEFITS