Phone and Email Outage
From 2 am – 6 am CST on Sunday, November 10, 2019, members will experience scheduled system downtime as Pelican State CU conducts routine maintenance and updates.
The following services will be unavailable: Online and Mobile Banking, Remote Deposit, Bill Pay, and Pelican Teller automated telephone banking.
- Members can use their Pelican debit and credit cards to access their account to make purchases or withdraw funds from ATMs during downtime. However, some purchase and withdrawal amounts may be limited.
- If your card is denied while performing a transaction during a scheduled update period, try both signature (credit) and PIN (debit) payment methods. If your card is denied after trying both, please try again after the scheduled update period.
- You may be able to view a balance via the ATM when you deposit or withdraw funds during downtime, but it may not be in real time and is not guaranteed to be accurate.
- We recommend making note of the amount in your account before the scheduled update period and depositing and withdrawing as needed based on the noted amount, while also taking into consideration any upcoming debits and credits.
If you have any questions, please contact us online or call 1-800-351-4877.