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Phone Downtime

Latest Updates - 7/14

2:24 pm - Our Leonard J. Chabert Medical Center ATM located at 1978 Industrial Boulevard in Houma is now back up and running.

Previous Updates - 7/13

12:29 pm - Our Baton Rouge at Mid City ATM is out of cash, so you can no longer make withdrawals at that ATM location. You can access your Pelican account for FREE at any Dolphin ATM. Click here to find one near you.

10:17 am - Our Denham Springs ATM is currently unable to accept deposits. We plan on resolving this on Monday, July 15.

10:17 am - Our Leonard J. Chabert Medical Center ATM located at 1978 Industrial Boulevard in Houma is currently down due to a power outage.

Branch Closures

Pelican State Credit Union's thoughts and prayers are with all of our members as we prepare to weather the upcoming storm.

We are monitoring the weather conditions and additional branch closures may occur throughout the week. Please check back here and follow us on FacebookInstagram, and Twitter for updates. 

Account Access

Despite closures, there are still several ways for members to access their account:

  • Use Mobile Banking: Access your Pelican account online through [email protected] or through our PelicanMobile App! Deposit checks, make transfers, turn your cards 'on' and 'off,' pay bills, and more without stepping foot in a branch. You can log into both with your Pelican online banking username and password. If you don't have a login, enroll online today or give us a call at 1-800-351-4877. We'll walk you through it!
  • Visit Shared Branches: We have partnered with countless credit unions to provide you with Pelican account access wherever you may be. Click here or text the ZIP code you are looking for a branch in to 91989 to find Shared Branches near you. At a Shared Branch, you can make deposits and withdrawals, transfer between accounts, obtain check withdrawals, receive statement printouts, make loan payments, and obtain loan advances.
  • Call Us: Call 1-800-351-4877 to access your account by phone. You can use our automated phone system or talk with a representative. Someone will be available to speak to you Monday – Friday from 7 am – 9 pm, and Saturday – Sunday from 9 am – 5 pm.
  • Stop by an ATM: Pelican is now part of the Dolphin ATM Network. You can access your Pelican account for FREE at any Dolphin ATM. Click here to find one near you. Plus, we have over 20 ATMs across the state for you to access your account, and if you have a Kasasa checking account and meet all of the monthly qualifications, your ATM fees will be refunded each month!*

Storm Resources

If you are in need of shelter and have access to a cell phone, you can text LASHELTER to 898211 to find a shelter near you. You can also call 211 for official shelter information.

If you are visiting a shelter, please bring identification, medications, and other essential items. More shelters may be open as the storm continues to develop. Contact your local Office of Emergency Preparedness for the most local shelter options.

For road closure information, visit www.511LA.org.

If you are in distress and need crisis counseling due to the storm, you can visit disasterdistress.samhsa.gov. You can also call them toll-free at 1-800-985-5990 or text TALKWITHUS to 66746.

Tips for Preparing to Weather the Storm 

Our Nationally Certified Credit Counselors shared tips with us for preparing for and weathering the storm:

  • Have Cash on Hand: There are several low or no-cost ATM options for Pelican members. Check out all the details under the “Account Access” section above.
  • Look Into Your Rewards Programs: Check to see if you have any available credit card points or hotel rewards to use for a hotel stay; this can ease the impact of evacuation on your budget. If you have a Pelican Points credit card, click here or visit the “Pelican Points” tab in our app to check your balances.
  • Check Your Insurance Policies: Gather all necessary insurance paperwork and information including claims numbers and insurance company contacts. Make sure your insurance policies are current and in effect. Some insurance companies have apps you can download as well. Don’t forget your logins and passwords!
  • Locate Shared Branches: Look for credit union shared branches in the area that you are evacuating to before evacuation. Check out the “Account Access” section above for details. We recommend making a list of branches on your phone or a piece of paper in advance in case internet or cell service goes down.
  • Download Your Financial Institution’s App: Make sure that you contact your financial institution to get access to the app/online banking as soon as possible if you don’t have access currently. For information on the Pelican app, check out the “Account Access” section above to get started.
  • Gas Up: Have your car ready with a full tank of gas. This is in case if you need to leave town; also, after the hurricane there may not be access to fuel pumps.
  • Power Up: Buy candles, batteries, and flashlights in case of an electrical outage. Batteries will also come in handy for the portable radio you should have in case communications go down. Don’t forget to charge your cell phone! Rechargeable solar batteries/phone chargers definitely come in handy when electricity is out for a few days.
  • Gather Food & Water: Stock up on drinking water and fill your tubs with water in advance. This can be used to flush toilets in the event that water service is lost. Make sure you have a manual can opener and food that doesn’t need to be refrigerated as well in case of a power outage. A propane gas stove or BBQ pit will help if you need to cook and the electrical power is not available!
  • Prepare to Keep Things Cool: Fill your ice chest with ice so that you can place meat or any food that needs to be kept cool in it when needed. You can also put plastic zipper bags or containers filled with water in your freezer now so that you have those ready to go when the power goes out!
  • Put Safety First: Have a first aid kit handy. Gather any first aid supplies you have, and place them somewhere elevated. Stick a few clean towels or cloths with it. If possible, place everything in a water proof container. If staying home during the storm, avoid any glass windows.
  • Grab a Shovel or Rake: Check the ditches and drains around your house. If possible, clean all of the debris away from the drains and ditches to help the water flow.
  • Plan Activities: Locate some games and activities that don't require electricity to keep the family busy. Charge iPads and other electronic devices as well—y'all may be able to get a few movies in!
  • Place Essentials in Water Proof Storage: Put your paper items into a plastic zipper bag. Items to collect and store include check books, loose checks, birth certificates, Social Security Cards, and bank cards/statements. Even if they are in your purse, this will lessen the chances of them getting saturated with water while moving around.
  • Protect Your House: If evacuating from a flood prone area, unplug all electronics and move to higher shelves where possible. Sandbag the door if you are able, and take any valuables with you if you can fit them.
 *Kasasa ATM Fee Refunds: Qualifications and restrictions apply. For full qualifications, disclosures, and details, contact a Pelican representative or visit our checking webpages via pelicanstatecu.com. If all Kasasa checking account qualifications are met, ATM fees (up to $4.99 per single transaction) incurred during qualification period will be reimbursed and credited to account by the second business day following the end of the last day of the statement cycle. ATM receipt must be presented for reimbursement of ATM fees of $5.00 or higher within 30 days after the statement cycle where the reimbursement was applicable in order to receive a refund.