Personal Service Reimagined
You value your time, and we value you—Video Lending allows us to meet your lending needs without the wait!
Some of the benefits of this new branch feature include:
1. Seamless face-to-face transactions
2. Safe, secure experience
3. Easy-to-use video technology
4. Privacy and convenience at your fingertips
5. Same quality service you have come to expect
Our live team members will be available to serve you Monday through Friday
from 9:00 AM - 5:00 PM.
What is Video Lending?
Pelican's Video Lenders give you personalized face-to-face service using video technology to help you through your transaction.
Simply stop by your local branch, step into our Video Lending kiosk, and connect with a Video Lender!
How do I interact with a Video Lender?
Our Video Lenders offer an elevated experience!
Stop by your local branch once you're ready to meet with a Video Lender. A Pelican team member will greet you, gather information about your visit, and check you in.
Once the Video Lender is ready, a team member will show you to our soundproof room. From there, you can access our safe and secure technology and complete your transaction as usual!
Stop by your local branch once you're ready to meet with a Video Lender. A Pelican team member will greet you, gather information about your visit, and check you in.
Once the Video Lender is ready, a team member will show you to our soundproof room. From there, you can access our safe and secure technology and complete your transaction as usual!
Where are the Video Lenders located?
Our Video Lenders are Pelican team members, located primarily at our Corporate Campus in Baton Rouge.
However, this video technology allows our team to serve members across Louisiana.
However, this video technology allows our team to serve members across Louisiana.
Are you closing my local branch?
These machines are not replacing anyone!
In fact, this experience is creating MORE jobs, so our team can better meet our members' needs!
Video Lenders allow us to provide better service to members across Louisiana. It instantly connects us to our members from our Corporate Campus.
What can be done with a Video Lender?
With Video Lending, you can:
- Open an account
- Apply for a loan
- Sign account or loan documents electronically
- Securely upload documents or information
- Make loan payments
- Ask questions about your existing Pelican accounts
- And more!
Is this new technology secure?
Our members' security is of the utmost importance to us, and we ensure that the integration of this new video technology will uphold the same standards of security that you have come to expect from Pelican.
What privacy and accessibility accommodations does this offer?
We take your privacy seriously!
Video Lenders will be located in soundproof private offices within our branches.
We also understand that you may require additional accommodations when interacting with our video lenders. These machines are all ADA accessible, so that our members always feel welcome and comfortable.